Flexible Booking Conditions
What happens if I can no longer travel?
Will you provide a refund if my trip is cancelled?
Can I transfer my trip free of charge?
Will Explore tell me if government travel advice changes?
On tour questions
How do I contact you about an on tour issue?
What do I do if I can't find my transfer?
What do I do if my flight is delayed or cancelled?
How do I make a payment?
When will I receive my Final Documents?
Where can I find my flight booking reference?
Can I get my documents posted?
What do I do if I have booked with Explore on a flight inclusive basis and the airline has cancelled?
Last Minute Getaways
Show me trips leaving in the next 3 months
Where can I find your latest offers?
COVID-19 Travel Queries
What are the entry requirements for my tour?
What's your COVID vaccination policy?
Do you recommend any particular testing providers in the UK should I need to test before I travel?
What are the latest travel alerts
Other frequently asked questions
What’s the benefit of booking with you rather than arranging the holiday myself?
How do I book connecting travel?
What is included in the trip cost?
Is my departure guaranteed?
Can I have a single room?
COVID & Travel Safety
Upcoming trips in the Middle East
Information about our tours
How difficult are our Walking tours?
How difficult are Explore Cycling tours?
How does a small group walking holiday work?
Are Explore Family adventures suitable for single parent families?
How can I prepare for a cycling holiday?
Customer Information Gateway
Locked empty fields and information not saving in the Customer Gateway
Expired passport information in the Customer Gateway
My Customer Gateway link is not working. What should I do?