Locked empty fields and information not saving in the Customer Gateway

We are aware of an issue with the customer gateway where empty fields are locked and not allowing customers to enter details. Our IT team are working on the issue and we hope to have it resolved in the next few days. This same issue also appears to be preventing some information such as flight times from being saved.

If you are due to travel in the next 6 weeks please contact us at customerservice@explore.co.uk and we will manually send a form for you to complete. If you are due to travel after that time please try again on the gateway in a week.

Many thanks,

Explore Team