Locked empty fields and information not saving in the Customer Gateway

We are aware of an issue with the customer gateway where empty fields are locked and not allowing customers to enter details. 

We are happy to advise that if you made your booking directly with Explore you can now update this information through our new My Explore platform reached by clicking the icon at the top of our webpage. You will need to register the first time you use it using the email address you used when making your booking. Once registered you can use the My Explore platform instead of the older Customer Gateway.

If you booked via a third party such as a travel agent we are sorry but My Explore isn't quite ready for you yet. In the meantime you can speak to your travel agent who can send in the information to us at customerservice@explore.co.uk and we will manually send a form for you to complete.