Why isn't my booking showing in My Explore?

If you can’t see your booking in My Explore, don’t worry — here are some common reasons and how to fix them:

✅ You booked through a travel agent
If you booked through one of our travel agent partners, your booking won’t appear in My Explore. Please contact the travel agency you booked with to manage or make changes to your booking.

✅ You’re using a different email address
Make sure you’re logged in with the same email address you used when you made your booking. This is the email we have linked to your booking in our system.

✅ Your booking hasn’t been confirmed yet
If you just placed your booking on our website, it might still be going through a few manual checks before it’s confirmed. Once your booking is confirmed, it will appear in My Explore — we appreciate your patience!

✅ Scheduled system maintenance
In the early hours of Sunday (UK time), we carry out regular system maintenance. This can temporarily affect how bookings appear in My Explore. Please check back later in the day.

Still need help?

If you’ve checked all of the above and still can’t see your booking, please contact our Customer Support team — we’re happy to help!