My Customer Gateway link is not working. What should I do?

We are happy to advise that if you made your booking directly with Explore you can now update this information through our new My Explore platform reached by clicking the icon at the top of our webpage. You will need to register the first time you use it using the email address you used when making your booking. Once registered you can use the My Explore platform instead of the older Customer Gateway.

If you booked via a third party such as a travel agent we are sorry but My Explore isn't quite ready for you yet. In the meantime you can speak to your travel agent who can send in the information to us at customerservice@explore.co.uk