My Customer Gateway link is not working. What should I do?

We are currently experiencing a large volume of duplicate customer profiles as any new online booking needs to be updated against your existing profile details. We are working hard on updating these details and you should be able to access your gateway link within 14 working days.

In the event that you are unable to please find below the passenger information form which has all the details we will need. If this can please be completed and emailed to additionalinformation@explore.co.uk and we will update your booking.

Passenger Information Form.doc