What do I do if my flight is delayed or cancelled?

The airline has overall responsibility for fulfilling your journey and ensuring that you get to your intended destination. With this in mind should you encounter any delays or cancellations the airline should be your first port of call, as they’ll often have access to the most up-to-date information long before it has filtered through to Explore. 

If you’re already at the airport we’d recommend seeking advice from the airline desks or representative. If you’ve not left home then continue to check the airlines website or you can call them directly for updates. In addition, airlines representatives at the airport are often more able to prioritise assisting you if you are speaking to them directly.

If you have booked a flights inclusive booking and the airline has not been able to assist then please refer to your final documentation which will give you the contact details for the Explore duty manager.

If your outbound flight has been delayed then please let our Explore duty manager know using the contact number in your final documentation. They will need your new flight details and arrival time so this information can be passed on to your tour leader.

Please do not send these updates to the Customer Service Team as these inboxes are not staffed every day of the week and we want to make sure the right information gets through to your tour leader as quickly as possible.