Support Centre
News Updates
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1
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Heathrow airport closure 21st March 2025
Flexible Booking Conditions
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4
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What happens if I can no longer travel?
Will you provide a refund if my trip is cancelled?
Can I transfer my trip free of charge?
Will Explore tell me if government travel advice changes?
On tour questions
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3
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How do I contact you about an on tour issue?
What do I do if I can't find my transfer?
What do I do if my flight is delayed or cancelled?
Pre-departure Information
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19
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How do I make a payment?
When will I receive my Final Documents?
Where can I find my flight booking reference?
Can I get my documents posted?
What do I do if I have booked with Explore on a flight inclusive basis and the airline has cancelled?
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Last Minute Getaways
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2
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Show me trips leaving in the next 3 months
Where can I find your latest offers?
Other frequently asked questions
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15
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What’s the benefit of booking with you rather than arranging the holiday myself?
How do I book connecting travel?
What is included in the trip cost?
Is my departure guaranteed?
Can I have a single room?
See more
Information about our tours
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21
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Family
How difficult are Explore Cycling tours?
How difficult are our Walking tours?
How can I prepare for a cycling holiday?
How does a small group walking holiday work?
Are Explore Family adventures suitable for single parent families?
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Customer Information Gateway
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3
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Locked empty fields and information not saving in the Customer Gateway
Expired passport information in My Explore
My Customer Gateway link is not working. What should I do?
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