Support Centre
Contact Us
Flexible Booking Conditions
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4
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What happens if I can no longer travel?
Will you provide a refund if my trip is cancelled?
Can I transfer my trip free of charge?
Will Explore tell me if government travel advice changes?
COVID-19 Travel Queries
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4
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What are the entry requirements for my tour?
What's your COVID vaccination policy?
Do you recommend any particular testing providers in the UK should I need to test before I travel?
What are the latest travel alerts
Pre-departure Information
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15
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How do I make a payment?
Where can I find my flight booking reference?
When will I receive my Final Documents?
What do I do if I have booked with Explore on a flight inclusive basis and the airline has cancelled?
What size and type of luggage can I take?
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Last Minute Getaways
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2
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Show me trips leaving in the next 3 months
Where can I find your latest offers?
Other frequently asked questions
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16
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2022 Arctic bookings
What’s the benefit of booking with you rather than arranging the holiday myself?
How do I book connecting travel?
What is included in the trip cost?
Is my departure guaranteed?
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Tour Related
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22
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How difficult are Explore Cycling tours?
How old are children on family adventure holidays?
How difficult are our Walking tours?
Are Explore Family adventures suitable for single parent families?
How does a small group walking holiday work?
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